Thursday, December 2, 2010

Cousin Jimmy syndrome

By JOHN HALAMKA

I have great respect for my colleague in which IT Branche.Es is a demanding profession, a blend of technical knowledge, skills and emotional stability to customer dissatisfaction, if technology does not require.


There is however a detriment to be an IT Profi.Egal how much experience you have or what can be your reputation, many customers are unable to distinguish between a polished IT groupie industry experts and support.  


I call this the "cousin Jimmy syndrome".    


   Here's how it happens.Join a meeting to a huge IT project to diskutieren.Sie talk about topics such as security, disaster recovery, to change management, training and support.


  Then someone says: "Oh yes, we have doing, cousin Jimmy the."   Or Bob lives in his parents basement.Or Carol, who know how to use Excel and serves as the technology go-to guru.


  Unfortunately, when Jimmy, Bob and Carol have an opinion, your colleagues can appear nimble confidence about you as professional IT organizations less you less concentrated, less responsive than local experts dedicated to.  


Does not imply that IT professionals are perfect in large organizations, have your Fehler.Gute administration and supervision but usually creates a culture where there is Division of labor, escalation and some single points of human failure.Cousin Jimmy do not know what he does not know.  Its solutions may quickly or cheap, but ultimately you are untenable, maintainable and unbearable.


How should the IT professionals deal with cousin Jimmy syndrome?


1. Allow cousin Jimmy error - it may take a while, but finally there is a big failure, security breach, or data loss.Although this can feel temporarily as a victory, it really is a loss for the customers.It is a win the battle, losing the war tactics.


2. Make cousin Jimmy part of your team - this sometimes works and it is an attempt.Success has a 1000 fathers, so if you feel of the team in create can Jimmy gets all the credit, but others do all the work, so be it.Customers win. of course, it's hard to take the credit for what you did Jimmy but I've learned over the years that everything is possible if you are willing to give the credit for success to others.


3. Offer a service as well, so cheap and so reliable that Jimmy finally moved on - this much of the time works.I believe that hard work, innovation and honesty finally pay off and the game to gewinnen.True, sometimes politics triumph over expertise but the naysayers überdauern.Durch who selflessly focusing on customers, the technology and your employees are you dealing with that is really hard a service, at any price to schlagen.Jimmy may be omni-present, but he have to keep a difficult time until how technology developed.


So if the sessions are embarrassing, keep your serenity, keep to your principles, and customers first setzen.Neun time of ten suggest finally cousin Jimmy syndrome.


If you need inspiration, you can always Verizon commercials view, where the polished FIOS cable guy wins the meddlesome Ingenieur.Das next time you cousin Jimmy technology are discussed, just think of it as the Cable Guy!


Great article! his very true make this choice in health insurance isen don't simply but very important!


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